This Privacy Policy describes how RexBuy ("we," "us," or "our") collects, uses, and discloses your personal information when you use our mobile application (the "App") available on the Google Play Store or otherwise interact with us (collectively, the "Services").
By using our App, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.
1. Scope & Availability
Our App is intended for users in India only.
- Orders, payments, and customer support services are exclusively available within India.
- Users outside India may not be able to place orders or access key features of the app.
2. Information We Collect
2.1 Information You Provide Directly
- Basic Contact Details: Name, phone number, email address, and shipping/billing address.
- Order Information: Details of purchases, transactions, payment confirmation, and delivery addresses.
- Account Information: Username, password, and security questions.
- Customer Support Information: Messages or communications you send to us.
2.2 Information We Collect Automatically
- Device Information: IP address, device type, operating system, and browser type.
- Usage Data: Interactions with the App, such as viewed products, cart activity, and wishlist usage.
- Cookies & Tracking Technologies: We use Google Analytics to collect insights about user behavior, such as app performance, session duration, and user interactions.
2.3 Information from Third Parties
We may obtain information from third-party service providers, such as:
✔ Google Analytics – For app usage analytics and performance tracking.
✔ Google Firebase – To send push notifications and enhance user engagement.
✔ Courier Companies – To process shipping details and ensure order delivery.
✔ Meta (Facebook & Instagram Ads) – For running marketing campaigns and targeted advertising.
3. How We Use Your Information
We use the collected data for the following purposes:
✔ Providing Our Services – Processing transactions, managing orders, providing customer support, and enabling app functionality.
✔ Marketing & Promotions – Sending promotional emails, push notifications, and personalized offers.
✔ Security & Fraud Prevention – Detecting and preventing fraudulent or illegal activities.
✔ Analytics & Improvement – Enhancing the App’s performance and user experience.
✔ Compliance with Legal Requirements – Meeting legal, tax, and regulatory obligations.
4. Permissions & Data Access
4.1 Notification Permission (Only Required Permission)
RexBuy only requests Notification Permission to send:
📌 Order updates
📌 Promotional offers
📌 Important account alerts
We do not access, store, or share any personal data through this permission.
4.2 No Access to Sensitive Data
RexBuy does not collect sensitive user data such as:
🚫 Location
🚫 Contacts
🚫 Camera
🚫 Microphone
Our app fully complies with Google Play's data minimization policies.
5. Data Retention & Security
- We retain user data for a maximum of 3 months for order processing, customer support, and legal compliance.
- After this period, all personal data is permanently deleted from our servers.
- All user data is encrypted and securely stored to prevent unauthorized access.
5.1 Account Deletion Requests
Users can delete their account anytime using the following methods:
📌 Inside the App: Quick Link > Request Data Deletion> Submit Deletion Request
📌 By Email: Send a request to care@rexbuy.in with the subject "Delete My Account"
Once deleted, user data will be permanently removed, except for legal obligations.
6. User Rights & Choices
Depending on your location, you may have rights over your personal data, such as:
✔ Access & Correction – Request a copy or correction of your data.
✔ Deletion – Request data removal where legally applicable.
✔ Marketing Preferences – Opt-out of promotional emails and push notifications.
To exercise these rights, contact us using the details below.
7. Children's Privacy
🚫 Our App is not intended for children under 13 years of age.
🚫 We do not knowingly collect personal information from children under 13.
If you believe your child has provided personal information, please contact us at care@rexbuy.in, and we will take immediate action to delete the data.
8. Payment & Refund Policy
8.1 Secure Payment Gateway
💳 We use PhonePe, Cashfree, Razorpay Payment Gateway for secure transactions.
✔ Accepted Payment Methods: UPI, Credit Card, Debit Card, and Cash on Delivery (COD).
8.2 Refund & Return Policy
✅ We have a 5-day return, exchange, and refund policy for eligible purchases.
🔹 How to Request a Refund:
1️⃣ Contact our support team via email (care@rexbuy.in)
2️⃣ Provide order details and reason for return.
3️⃣ Refunds are processed within 5-7 business days after approval and will be credited to the original payment method.
🔹 Note: Refunds will not be issued for used or damaged products unless defective.
9. Subscription Terms & Conditions
RexBuy does not offer subscription-based services.
All purchases are one-time transactions, and there are no recurring payments or membership plans.
10. Contact Us
For any questions about this Privacy Policy or to request data-related actions, please reach out to us:
✉ Email: care@rexbuy.in
🏠 Address: Kashiram Nagar Khaivadi, Plot No.15, Bhusawal, Maharashtra - 425201
